If you have any questions you can contact program support at olympus@karrotrewards.com or by clicking the chat button. If our agents are unavailable for chat, you can fill out the contact form and we'll get back to you as soon as possible.

FAQs

Getting Started

Why do you need my Date of Birth?

We collect your Date of Birth since we need this piece of information in order to issue you an Olympus Rewards Visa Card.

Why do you need my Social Security Number?

We require registrants from the United States to provide us with their social security number. We request this piece of information since we are required by law to issue a 1099-MISC Form to individuals who earn $600 or greater in rewards throughout the calendar year.

When should I expect an update on my registration?

Your registration can take up to 5 business days to be processed. If you have waited longer than 5 business days, please contact customer support.

Will I receive a status update via email once my registration has been updated?

At the time we update your registration in our system, you will receive an email from us with an update of your registration status being approved or denied for the Olympus Rewards program. This email will be sent to the email address you provided to us during registration.

How do I login after my registration is approved?

Once approved for the program, you can login by inputting your email address and password you created during registration into the appropriate fields on the Login Page.

Why was my registration denied?

Your registration has been denied due to your company not being eligible for the program. If you believe you've been denied in error, you may challenge the denial by contacting us via email.

General

I forgot my password. What should I do?

If you forgot your password, you can reset your password by clicking the "Forgot Password?" link located on the Login Page. You must complete the necessary steps which includes the following:

1. Input the email address you provided during registration. If you enter an email address that is in our system, a reset password email will be sent.

2. Check your email since you should have received a Password Reset email from us. Within the email is a link to click that will direct you to the Reset Password page.

3. On the Reset Password page you will need to input your email address, new password, and then confirm your new password.

4. Click the Reset button to successfully reset your password.

Once you've clicked the Reset button, a "Your password has been reset. Please click here to log in" message should appear on your screen.

Will I be a taxed for participating in the program?

If you earn $600 or greater in the calendar year, we are required by law to issue you a 1099-MISC Form. This tax form will be sent to your account email address through a secured email. However, if we do not have a valid email address on file for your account, we will physically mail a hard copy of your 1099-MISC Form to the mailing address on file.

How do I update my account information?

Once you are logged into your account, you will need to click the Account link in the navigation.

Under the Account section you are given the option to update your First Name, Last Name, Mobile Phone, Address, City, State, Zip, and Password. You must click the "Apply Updates" button to successfully save your changes.

Promotion

Where can I locate the eligible products and their corresponding spiffs?

The eligible models and their corresponding spiffs can be viewed once logged in to your Olympus Rewards account. Post login, you will need to click the "Claims/Promotions" link in the navigation, which you can find the eligible models and their corresponding spiffs on the right-hand side of the claim form.

How often are new promotions posted to the website?

We add new promotions to the Olympus Rewards website on a monthly basis. Each new promotion is posted on the 1st of each month.

Claims

Where do I go to submit a sales claim?

In order to submit a sales claim you will need to click the "Claims/Promotions" link in the navigation once you are logged into your account.

How long do I have from the sales date to submit my rewards claim?

Participants are given 30 days from the promotion end date to submit their sales claim onto the Olympus Rewards website. If your invoice date is more than 30 days old from the promotion end date, you won't be able to submit your claim on the rewards website.

For example, if your sales date is in July, you will have 30 after the last day in July to submit your claim.

Whose information do I provide on the claim form?

On the claim form you are to provide us with the information listed on your receipt/invoice to your customer.

How come the product I sold is not in the Model drop down box on the claim form?

Olympus models that are not in the Model drop down box are not eligible for a spiff payout for the month inputted in the Customer Invoice Date box.

What type of supporting documentation do you require?

We require each participant to supply us with a copy of your receipt/invoice to your customer. This type of document is needed to not only verify the sale actually occurred, but to also ensure the information you inputted on your claim matches the receipt/invoice.

Please make sure the invoice date, invoice number, Olympus model(s), and Olympus serial number(s) are located on your receipt/invoice. If any of the four (4) items are missing from your receipt/invoice, your claim will be denied.

This is my first time claiming a sale. When do I receive a rewards card?

At the time your first claim is funded, it will be funded onto an Olympus Rewards Visa card. This card will be mailed to the address we have on file.

Why is my claim still in the Pending status?

Your claim is in the Pending status for one of two reasons:

You have not provided us a copy of your receipt/invoice to your customer. If you have provided us your receipt/invoice, please see #2.

We have not yet reviewed the documentation you provided to us. Please note, if it's been a week or more since you've sent in your documentation we recommend you contact us to ensure we received your documentation.

Why was my claim denied?

To view the denial reason for your claim, you first will need to click the Account link in the navigation, post login. On the next page you will need to click the "Click Here" link within the sentence "Click Here to view claim history."

After clicking the "Click Here" link, the next page you are directed to will provide you with a list of your submitted claims. Locate the claim in question. Click the "View" link next to the claim ID. The next page will provide you with a Comments section which will provide you the reason why your claim was denied.

Rewards Card

How can I check my Olympus Rewards Visa Card balance online?

Once logged into your account, click "Card Statement" in the navigation and you will be directed to Paylution.

Your Paylution account has a separate login than your Olympus Rewards account.

If you have not activated your Paylution account, you will need to click "Activate Account" button and follow the necessary steps to Activate your card account. If you have previously activated your account, all you will need to do is sign in to Paylution. To sign in, you will input your email address and password you created when you Activated your Paylution account.

If you run into any issues Activating or logging into your Paylution account, please contact us.

How do I report my Olympus Rewards Visa Card lost or stolen?

To report your card lost or stolen, please call (877) 546-8220 or email support@paylution.com. An agent will assist with flagging your card as lost or stolen.

How do I replace my expired Olympus Rewards Visa Card?

In order to have your expired card replaced, you must contact the number located on the back of your Olympus Rewards card and request a new card to be issued.

When does my Olympus Rewards Visa Card expire?

The expiration date for your Olympus Rewards Visa card can be found on the front of your card.